In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. Each franchisee is responsible for ensuring compliance with local, state and federal law. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.Įmployees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor).

Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. To use our product, members need to feel inspired and motivated. Our member mission says it best: our product is a tool, a means to an end not a brand name or a mold maker, but a tool that can be used by anyone. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Įnhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters.

Will occasionally encounter toxic chemicals during shift.

Must be able to occassionally lift up to 50 lbs.

Continual talking in person or on the phone during shift.

Continual standing and walking during shift.

High School diploma/GED equivalent required.

Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Strong listener with the ability to empathize and problem solve.

Exceptional customer service skills able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Assist in maintaining the neatness and cleanliness of the club.

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

Facilitate needed updates to member’s accounts.

Answer phones in a friendly manner and assist callers with a variety of questions.

Handle all front desk related activities including:.Greet members, prospective members and guests, providing exceptional customer service.He Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

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